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Frequently Asked Questions

 

What is your shipping Policy?

I ship via UPS and only within Canada & the United States.  A tracking number will be provided by email to give you the ability to track your order throughout the shipping process. All items are carefully packaged to prevent damage during transit.  Average shipping/delivery time is between 2-5 days once your finished order leaves the printing facility. Please allow for production time as well, usually around 1-4 days, especially if your order is a gift for a particular date!

 

What is your Policy on Returns/Exchanges/Refunds for Prints? 

If for any reason you are unhappy with the production quality of the materials used, your product will be replaced or fixed at our (my and the printers') cost.  This includes defects such as loose canvas, bubbles, scratches, fading or warping. If you have any of these issues, please let me know right away and I'll see to it!

For cancellations, if you cancel before your order has gone to production, you can be issued a full refund. Please note that production times vary and can commence anywhere from an hour after receiving your order to several days.  If you must cancel your order please contact ASAP by email (zann@vanisledogart.com).

 

How can I keep up with your new work?

Sign up for my newsletter to get access to new work as its' released! You'll also receive special promotions and sweet deals (especially around the holidays). 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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